Cancellation & Refund Policy

1. Subscription Cancellation by User

Users may cancel a Tailaro subscription at any time through available account settings or by contacting our support team. Cancellation stops future billing cycles, but access to paid features may continue until the end of the current billing period unless otherwise stated at the time of purchase.

Cancellation does not automatically entitle a user to a refund for the current billing period.

2. Refund Eligibility

Refunds may be considered in limited situations, including:

• Technical issues that prevent access to paid features despite reasonable troubleshooting efforts.
• Duplicate or accidental payments.
• Service unavailability caused by platform errors.

Refund eligibility is determined by Kaitoz after review of the request and surrounding circumstances.

3. Refund Request Process

Refund requests may be submitted through the contact form on the Tailaro website or by emailing our support team. The request should include relevant account information and a clear explanation of the reason for the refund.

If approved, refunds are typically processed within 24 to 48 hours, depending on the original payment method and payment provider.

4. Non-Refundable Situations

Refunds generally will not be issued in the following cases:

• Change of mind after accessing or using paid features.
• Dissatisfaction with business outcomes resulting from use of the platform.
• Failure to cancel a subscription before the renewal date.
• Free plans, trial periods, or trial-based features.
• User data-entry errors, such as incorrect measurements or order details.

5. Service Modifications and Errors

In the event of significant service disruption, data loss, or billing errors attributable to Tailaro, users may be eligible for partial or full refunds or service credits, as determined by Kaitoz.

6. Exceptions and Dispute Resolution

Exceptions may be considered in special circumstances, such as verified technical failures or confirmed system errors. Disputes that cannot be resolved directly may be escalated to the Tailaro support team for further review.

Decisions made by Kaitoz regarding cancellations and refunds are final, subject to applicable consumer protection laws.

7. Policy Updates

Kaitoz may modify or update this Cancellation & Refund Policy at any time. Changes may be communicated through the Tailaro platform or posted on the website. Continued use of the Service after such updates constitutes acceptance of the revised policy.

8. Contact Information

For questions regarding cancellations or refunds, contact us at: support@kaitoz.com